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Welcome to KSL Resorts’ Vignettes, part of the Master Connection Associates line-up of educational courses available to the KSL Resorts Sales Organization. This dynamic platform supports your ongoing learning and development efforts and allow individuals to learn at their own pace, anywhere and anytime.

Effective onboarding and development of your team members is critical to their success. Our vignettes provide skill development to support your property specific training and ensure your new and existing team members have a strong foundation from which to grow.

Using your provided credentials all courses can be subscribed to and started or continued at any time. Click on the Log In tab above to get started.

Onboarding New Team Members

New team members? Team members missed your bespoke on-property training? You can utilize the eLearning courses to bring them up to speed on the skills taught in the training. This ensures consistent delivery of important sales skills for all new hires.

Training Reinforcement

You can utilize the eLearning courses to refresh and reinforce the skills learned in bespoke on-property training. By leveraging eLearning for training reinforcement, you can ensure that the knowledge and skills acquired in training programs are continuously reinforced, leading to better retention, application, and performance.

Re-training

You can utilize the eLearning courses to re-train individuals with specific needs or refreshing skills for those returning to the workforce. employees can access eLearning content whenever they need a quick refresher or encounter a specific challenge

MEET MASTER CONNECTION ASSOCIATES

Master Connection Associates, MCA, is an international training and development company dedicated to helping organizations improve bottom-line results.

Combining experience and commitment, MCA has developed training that increase sales, improve employee productivity, motivate leaders, instill confidence, and ignite the fire in your entire organization.

After participating in MCA training, your employees and leaders will be able to integrate their knowledge immediately, bringing you greater success.

MCA has become a worldwide leader in helping companies improve in sales, leadership, and customer service.

Visit masterconnection.com
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Available courses

01 Prospecting With Purpose: Where To Begin

  • Cindy Novotny Cindy Novotny

02 Prospecting With Purpose: Research Phase

  • Cindy Novotny Cindy Novotny

03 Prospecting With Purpose: Outreach Phase

  • Cindy Novotny Cindy Novotny

04 Prospecting With Purpose: Using the Internet & Social Media

  • Cindy Novotny Cindy Novotny

05 Uncovering Customer Needs: The Probing Process

  • Cindy Novotny Cindy Novotny

06 Understanding Behavioral Styles

  • Cindy Novotny Cindy Novotny

07 Creating Customized Solutions: FAB Statements

  • Cindy Novotny Cindy Novotny

08 Creating Customized Solutions: The Presentation Process

  • Cindy Novotny Cindy Novotny

09 Closing To Win

  • Cindy Novotny Cindy Novotny

10 Handling Objections

  • Cindy Novotny Cindy Novotny

11 Creating Wow Site Visits

  • Cindy Novotny Cindy Novotny

12 Proactive Customer Follow Up Turnover To Operations

  • Cindy Novotny Cindy Novotny

13 Rebooking Cross Selling

  • Cindy Novotny Cindy Novotny